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Capacity Building Program

CCCM trainings aim to strengthen response capacity through enhanced understanding of coordination and management of relief sites in the event of displacement. Through the trainings, government authorities, humanitarian partners and at-risk communities learn principles for assisting and protecting displaced populations in a coordinated and standards-based manner. IOM’s CCCM training package was designed by CCCM experts at the global level and is currently being adapted according to the Nepalese context.

Trainings vary in length and depth depending on the profile of participants and requests from partners to address specific gaps in CCCM knowledge or capacity. The most commonly-delivered CCCM training is a three-day Practitioner Training that covers all components of the training package and builds on participants’ past experiences.

A brief history of the current disaster/conflict (not applicable in regional trainings):

On April 25th 2015, an earthquake of magnitude 7.8 Richter scale struck Nepal, causing a level of devastation that had not been experienced in the country for more than 80 years. Millions of people have been affected by the disaster, with 8,219 people confirmed dead and over 20,000 more injured (as of 14th May). The epicentre of the earthquake was located 77km northwest of Kathmandu, in the Ghorka District. A second earthquake, measuring 7.3 on the Richter scale, struck Nepal on May 12th 2015. The epicentre was in Dolakha District, 18km southeast of Kodari (Sindhupalchok District), an area already affected by the 25 April earthquake. The second earthquake was followed by several aftershocks, including a 6.3 magnitude tremor in Dolakha District. Strong aftershocks continue to be felt leaving many areas around the epicenter particularly susceptible to landslides.

 Thousands of families have had their houses partially or totally damaged, and some areas have become very dangerous because of the increased occurrence of landslides. Consequently, many people have been forced to leave their homes and are now living in IDPs sites across the Districts. It is currently estimated that 59,433 people live in such sites (Displacement Tracking Matrix Round 3, July 21th 2015)

IMG 1034

Objective of the training:

The objective of the training is  to build the capacity of CCCM practitioners to contribute to an effective camp response and raise standards in the sector.

The specific objectives were the following:

  1. Define CCCM in relation international protection and assistance standards, principles and approaches;
  2. Identify how to mainstream cross-cutting issues into a camp/collective centre response;
  3. Identify roles and responsibilities of the Camp Management Agency, Camp Coordination Agency and Camp Authorities;
  4. Practice CCCM tools related to key areas of CCCM;
  5. Identify the CCCM activities including how durable solutions relate to them.


This training is part of the Nepal CCCM Cluster strategy following the April 25th earthquake. The 2nd strategic objective of the CCCM Cluster is :” Provision of Capacity Building Support” which translate into the following outputs: “2.1 Site managers, local government representatives and other key stakeholders are provided with technical support on site management, information management and coordination to ensure adequate protection of displaced population, prioritizing vulnerable populations as defined in coordination with the Protection cluster. ”IMG 0901


The training held in Dhading on September 9th, 10th and 11thcorresponds to activities 1 and 2 of the cluster’s strategy :

-          1)Training on CCCM to existing site managers to ensure that assistance meets minimum standards and is delivered as timely and appropriately as possible, including advocacy for the use of common guidelines and standards.

-          2) Trainings for partners and local authorities interested in becoming site managers, as well as targeting areas where additional displacement may be expected.

The Training Materials:Please evaluate the training materials by module (including objectives, power points, handouts, and session plans). 


Include comment on which materials were amended, which materials worked well, which materials would benefit from an update, key recommendations for improvements:


The global materials were adapted to the Nepali context along to the level and needs of the participants. As such the training focused mostly on site management and on the basic of a humanitarian response. The tainers used the sessions under development by Charis Galaraga as part of the PMOS (for the sessions a first draft was finalized by early September) and the global materials. Due to the short duration of the training, it was decided to leave out some non-core sessions and to revise the content / time of each session as the trainers initially expected it would be needed to translate fully into Nepali the whole training. It finally appears that only some conceptual discussion had to be translated at the request of the participants.


Module 0: Introduction to the Course

Almost no changes were made to the global materials.

The participants were welcomed by the trainers and training team and this training was contextualized within the CCCM Cluster strategy in Nepal. The presence of authority representative was highlighted (the representative was finally not able to attend the 2 following days due to other agenda constraints).


Module 1: Mental Health and Psychosocial Issues

This session was added to the training as part of the collaboration between IOM CCCM and MHPSS teams and the identified numerous cases of MHPSS in Nepal following the earthquake, notably in sites and camps-like settings. The session objectives were:

-          To have an understanding on MHPSS considerations in sites;

-           To know about connection of MHPSS with different clusters;

-          To identify the issues related to MHPSS ;

-          To know about the referral mechanism whenever there is a need to coordinate;

-          To know about Do no harm & Participatory approach.


 The session covered:

-          Introduction to MHPSS;

-          IOM PSS Approach;

-          MHPSS 6 core principles;

-          MHPSS Intervention Pyramid;

-          Dos and Don’ts of PSS;

-          Activities;

-          In-depth Interview Techniques – non-verbal and verbal techniques;

-          Case Studies;

-          Self-Care.


The session uses several exercises and case study.

This session was planned first due to the busy schedule of the MHPSS team the week of the training. For the next training, this session should not come first but be held after the protection session and before the gender based violence session.


Module 2: Introduction to CCCMIMG 0939

The session covered the Cluster system and the CCCM Cluster, the holistic approach of Camp Management, the displacement scenario, the complexity and diversity of displacement, the camp life cycle and the available tools. The tools were presented and printed copies were disseminated in the training room. The trainers highlighted which tools were already translated into Nepali (CM Toolkit, guiding principles, etc.).

A long discussion was held on the different types of sites / camps and was translated into the Nepali context in order for the participants to be clear on the differences of each site typology. In addition, the slideshows led to interesting exchange among participants and between participants and trainers on the diversity of sites, the scale / funding of humanitarian responses, the dichotomy between conflict and natural disasters, etc.


Module 3: Roles and responsibilities

The session started by a question of the trainer to the participants. All participants were asked to identify 3 to 5 tasks or roles belonging to a camp manager. The post-its were kept aside until the end of the session.

After the presentation of the CCCM Framework, the trainer presented the main characteristics of CC, CA and CM. This was followed by the game of matching roles and functions. The debriefing of the exercise led to long discussions among the 3 groups and with the trainer as several of the functions were wrongly attributed. After the group-work the key areas of responsibilities of Camp managers were highlighted and each participant was asked to stick its post-its on each of the 7 areas of responsibilities (site improvement, Community participation, service monitoring and advocacy, on-site coordination, information management, contingency planning and capacity building). The post-its not matching any of these responsibilities were discussed: whose responsibilities are these tasks from? Why is it not the CM role?

Before ending the session, the global discussion on “Out-of-Camp” (UDOC) was mentioned briefly.


Module 4: Protection

This session is the 2 global protection sessions (Protection – Legal Framework and Protection in Action) merged together. The protection session looked at the “walls” of the CM house and led to the definition of assistance and protection. Then the protection framework was extensively discussed (legal framework, guiding principles and durable solutions). The participants had no knowledge about the legal framework related to IDPs so additional time was dedicated on this part of the session. The distinction between IDPs and refugee status was discussed and ended the first half of the session on the legal framework. Most participants were clear on the distinction and were able to give concrete examples using the refugee and IDP caseload in Nepal.

The second part of the session was dedicated to the protection activities in camp management. The participants worked on a case study and the debriefing allowed to identify and discuss the key camp management activities to mitigate protection threats. Finally, protection mainstreaming was discussed.


Module 5: Humanitarian Standards.

The session started with the HAP video on humanitarian accountability. This allowed to introduce the concept of accountability and discuss the meaning of benchmarks; and lead to a series of questions on standards (What are standards, where do they come from?). Before discussing the different existing standards, another video allowed to see how standards are used (SPHERE video) in practice by NGO and UN organizations. In order to emphasize on the concrete use of standards by camp management team, the rest of the session was dedicated to an exercise on monitoring of services. Each group of participants was given 2 pictures of a camp or a camp infrastructure and was asked:

-          What indicators will be monitored?

-          What standards do they come from?

-          Who will monitor them?

-          How will they be monitored?

-          How often will they be monitored?

-          How will participation in monitoring be promoted?

This concrete exercise was particularly liked by the participants as it allowed them concretely to see an application for standards.

 IMG 0891

Module 6: Participation

The objective of the session was for the participants to understand to which extent different groups participate differently to the life of a site. This goal was achieved through a role play. The others main objective of the session were for participants to understand the importance of participation and notably its relevance at all the stage of the camp life cycle. Finally, the participants discussed the tools / methods to strengthen the participation of specific groups within sites while highlighting specific challenges to participation in the Nepali context.


Module 7: Care, maintenance & camp closure

This session was divided in two parts (based on the structure of the separate session of the global materials): the first part looked at care and maintenance period in a camp life cycle and notably highlighted the strong link between participation and the care and maintenance phase. The participants worked on specific case study in order to discuss their past experience.

The second part of the session was dedicated to the definition of camp closure and the different types of camp closure. The need to close camps / sites in a proper and well-coordinated manner was extensively discussed highlighting the strong link between camp closure and durable solutions. In group, the participants were asked to elaborate a camp closure plan for a site in the Nepal context.


Module 8: Gender Based Violence

The Gender Based Violence was conducted by Navin Karki, who recently attended the IOM training in Tanzania was trained on GBV. The materials used for the session were from the global materials. The difference between sex and gender was discussed through a game and then lead to the definition of gender based violence. In order to discuss the form, causes and consequences of gender based violence, the participants worked in groups on the “GBV tree”. The participants also had the opportunity to discuss GBV survivors’ testimonies highlighting the different forms of GBV and worked on a case study.

The participants were very interested to have more knowledge on GBV as they all acknowledged their lack of information on this subject and the relevance for site management team. 

The session was conducted in Nepali.


Module 9: Information Management and Reporting

The Information Management and Reporting session’ objective was three-fold :

-          to discuss what is information management,

-          to discuss what is the DTM and how the information will be used

-          and finally to understand the site manager reporting tools.

The DTM was presented to all participants in terms of objective, contents. In order to ensure a



At the end of the last session, the trainers gave time to the participants for feedbacks and remaining questions. The trainers also went through the parking lot to ensure all the questions / comments on the board were addressed. In the end, the trainers did the final remarks, distributed the evaluation forms, CCCM tests and the resources, and delivered the course certificates. A group picture was taken with all participants and training.


General key recommendations:

-          MHPSS session should come after protection but before GBV session.

-          It would be better to put the participation session with the camp maintenance session and have a stand-alone camp closure session.

-          Need to have 3 days to cover the sessions prepared for this training. The agenda was particularly heavy and the attention of the participants was decreasing in the afternoons.